Customer Feedback: Our Roadmap to Better Service
At Universal Life, our customers' trust is the cornerstone of our success. Throughout this year, we conducted a comprehensive customer satisfaction survey to gain a deeper insight into your needs and expectations. This survey is an ongoing opportunity for us to keep in touch with you. Your feedback has helped us recognize our strengths and uncover areas where we can improve.
We sincerely thank you for your participation and contribution to our continuous improvement. Your opinions are a key drive to the decisions we make. Based on your feedback, we have already launched actions and improvements aimed to ehnance your experience.
What Makes Us Proud:
Key insights that fill us with gratitude and drive us to continue improving:
- Overall customer satisfaction score reached 8/10 – the highest in the Cypriot insurance market.
- 90% of our customers have no intention of terminating their cooperation with us.
- 90% described their service experience with Universal Life as "easy" or "very easy."
- 44% of our customers, the highest in the industry, would wholeheartedly recommend us.
What We’re Improving:
- Simplifying Processes: We are committed to making our procedures faster and easier.
- Enhancing Communication: We are improving transparency and ensuring direct communication with you.
- Digital Tools: We are upgrading our U Connect online portal to make it even more functional and user-friendly.
- Staff Training: We are investing in the ongoing training of our team so we can serve you with consistency and care.
With a vision to offer you top-quality insurance services, we are continuously evolving for you.
Thank you once again for your trust. Together, we are building a relationship founded on consistency and mutual respect.
