Personal Data

Universal Life Insurance Public Co Limited (hereinafter called “Universal”) with a registered office at 85 Digenis Akritas Avenue, 1070 Nicosia is committed to protect your personal data within the provisions of the European Union Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data, General Data Protection Regulation, (hereinafter called “Law”).

If you have any other questions or you need more information about our use of your personal data, please contact our Data Protection Officer at 85 Digenis Akritas Avenue, 1070 Nicosia, telephone: 22882212, email:


1. Purpose of Processing

Universal will process the data for one or more of the following purposes:

  • Issue and management of an insurance contract (“the Contract”) which includes inter alia, assessment and acceptance of risks, premium calculation, collection of premiums, interest and loan installments or any other obligations, claims processing, loan applications processing, reassurance, assignment to other organizations.
  • Research or statistical analysis 


2. Legal basis for processing personal data

Universal takes all appropriate organizational and technical measures for data security and protection in accordance with the Law for one or more of the following reasons:

  • For the Performance of a Contract – we process personal data in order to perform our services based on the contracts with you and to be able to complete our acceptance procedure so as to enter into a contract with prospective customers. In addition, depending on the type of insurance, the processing of the data is covered by the relevant terms and conditions of each insurance policy. 
  • Consent – We process your personal data and especially your sensitive data only when you give us your specific consent for processing (unless the processing is necessary for the compliance with legal obligations or legitimate interests). 
  • Compliance with Legal Obligations – As an insurance company, we need to comply with certain legal and regulatory requirements arising, for example, from the Insurance and Reinsurance Services and Other related Matters Law, the Taxation Law and the Prevention and Suppression of Money Laundering Activities Law. In addition, the rules and directives of supervisory authorities, such as the Superintendent of Insurance, should be applied. 
  • Safeguarding Legitimate Interests – We process personal data so as to safeguard the legitimate interests pursued by us or by a third party without affecting your rights. . Examples of such processing activities include:
    • Internal policies and procedures we follow to enhance the integrity, availability and confidentiality of our Information Systems.
    • Measures to ensure system security and safeguarding of the assets of Universal for preventing criminal or malicious activities or offences.
    • Procedures for risk management


3. Recipients of your personal data

The recipients of data are the authorized personnel of Universal and any party that has a contractual agreement with Universal which maintains satisfactory confidentiality protection measures and levels of processing security. The recipients may also be doctors who have examined or will examine you  as well as the competent staff of their clinics/private offices, your  insurance intermediary who has a contractual agreement with Universal and the competent staff of any reinsurance company that has a contractual agreement with Universal.


4. Transmission of your personal data

For the purposes of processing mentioned above, Universal may transmit data to other countries inside and outside the E.U. These transfers will take place within the framework set by the Law and after the necessary notifications to the relevant authorities.


5.How long we keep your personal data for

We will keep your personal data for as long as we have a contractual relationship with you. Once our contractual relationship with you has ended, we may keep your data if we cannot delete it for legal, regulatory or technical reasons.


6.Your data protection rights

You may exercise the following rights, as appropriate, by writing to or by visiting any of our branches or through your insurance intermediary.

  • Right of Access - this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Right to Rectification (Correction) – this enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Right to Data Portability – this enables you to receive a copy of your personal data in a format that is structured and commonly used and transmit such data to other organizations. You also have the right to have your personal data transmitted directly by us to other organizations you will name.
  • Right to Restriction of Processing – this enables you to request the restriction of processing your personal data, where one of the following applies:
    • it is not accurate
    • it has been used unlawfully
    • it is not relevant any more, but they are required for the establishment, exercise or defence of legal claims
    • you have already asked us to stop using your personal data but you are waiting our confirmation for any legitimate grounds to use your data
  • Right to Erasure (to be forgotten) – this enables you to request the deletion of your personal data when there is no valid reason to continue processing.
  • Right to Object – this enables you to object to processing your personal data for direct marketing purposes, including profiling.
  • Right to Withdraw the Consent – this enables you to withdraw the consent you gave us with regard to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before it was withdrawn or revoked by you. However, exercising this right will result in the termination of your Insurance Policy. 


7. Automated decision making

At this stage, there is no automated decision-making or profiling process in the execution of the contract between you and Universal.


8. Right to lodge a complain

If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, please contact our Data Protection Officer by phone: 22882212, or by email:

You also have the right to complain to the Office of the Commissioner for Personal Data Protection. You can find more information on how to submit a complaint from their website at


9. Cookies

Cookies are small files stored by your browser.  They do not contain personal information and using them does not provide access to your computer assets or files. We commonly use cookies in order to store information anonymously and analyze our website performance and to help us tailor it to your personal preference.