Universal Life | Preferred Providers Network

Preferred Providers Network

Universal Life has formed its own Preferred Providers Network which includes over 150 doctors, hospitals and providers. Our main objective for the formation of the above Networks is the smoother and quicker process of your claims, as well as the avoidance of any deductions made on claims in cases of overcharges.

Abroad AXA have a network which includes access to over 1.1 million medical providers worldwide (Medical Practicioners and hospitals/clinics).

New Specialized Call Center for prompt customer service

Universal Life has created a new Specialized Call Center for a more efficient and prompt support of customers who are members of the MultiCare International Health Plan.

Through the new Call Center, customers can:

Receive information about the Exclusive Preferred Providers’ Network of Universal Life
Arrange appointments with private doctors of their choice who are part of the Exclusive Network.
Learn about Hospitals, Doctors and Referral Procedures to Emergency Units.

You can contact the new Call Center at ➡️ 22419555

Working hours ➡️ Monday-Friday 8:00am - 21:00pm.

During after hours, weekends and holidays only calls for emergency cases and referrals to Emergency Units will be answered.

Important:

➡ The new Call Center provides support on appointments and inquiries related to the Preferred Providers’ Network; It’s not related to issues that concern benefits and features of the MultiCare Health policies.

➡ The new Call Center provides support related to the Preferred Providers Network in Cyprus.

Hospitals Network Cyprus

To search for a private hospital in our netwοrk please enter any of the following:

Preferred Doctor's Network Cyprus

To search for a doctor in our network please enter any of the following:

Last Name:

First Name:

Speciality:

City:

Medical Services Network Cyprus

To search for a medical service provider in our network please enter any of the following:

International Network

International Directory of Hospitals

Medical Provider Finder

Overseas Procedures

In case where scheduled treatment or surgery will take place abroad, you will have to follow the steps below to ensure that your treatment / surgery has been pre approved and direct settlement for inpatient and daycare treatment is possible.

Please contact Universal Life’s Accident & Health Department at least 10 days before the treatment / surgery date and submit the following documents:

Full medical report with detailed history of the medical condition
The operation code of the surgery or treatment to be performed
The name of the hospital where surgery or treatment will be performe
The name of the specialists / or attending physicians (specialist, surgeon, anaesthesiologist, etc)
Pre estimation of the costs

Universal Life will inform you before the treatment / surgery date that direct settlement is possible. In this case we will issue a Letter of Guarantee (pre-authorisation), which will be sent directly to all the providers involved in the case. We can also send it to you if you ask us to.

If for any reason Universal Life will not be in a position to pre authorise the direct settlement of the medical expenses we will ask you to settle all outstanding invoices and submit a claim form fully completed and signed as well as all relevant receipts to us for evaluation.

In case of invoices for out-patient treatment, please pay all expenses and submit a claim form fully completed and signed as well as payment receipts.

Outside Cyprus we may be able to arrange direct settlement with hospitals outside our network if you ask us before receiving treatment. You must contact us at least 10 days before admission.

Failure to advise us at least 10 days in advance of any daycare or in-patient treatment may mean we are unable to make any direct settlement arrangements on your behalf. We will advise you of whether direct settlement is possible and how much and for how long we will be able to pay for treatment. It is your responsibility to ensure that pre approval has been received before undergoing planned treatment.

Contact details:

Telephone: 22 88 22 22

Fax: 22 88 22 66

Email: info@unilife.com.cy

Hellenic Health Care Group
AMG Group

Hellenic Health Care Group

Universal Life, always seeking to provide its customers with a wide choice of quality health care services, has reached a collaboration agreement with Hellenic Healthcare Group.

Hellenic Health Care Group is the largest private health care group in Greece and includes hospitals such as Ygeia, Metropolitan, Mitera and Metropolitan General.

Hellenic Healthcare Group was founded in 2018 with a mission to play a leading role in developing health care and nursing services in Greece. Its vision is to modernize health care in Greece and turn it into a pioneer health care provider.

The Group owns and develops flagship healthcare units (Center of Excellence) that offer high quality internationally competitive health care services. It continuously invests in medical scientific research and seeks to attract specialized and qualified scientists from Greece and abroad.

Hellenic Health Care Group employs top healthcare professionals of all specialties with highly specialized, academic and international experience, as well as well-trained nursing and administrative staff. It provides state-of-the-art health care services, advanced medical practices and sophisticated diagnostic, prevention and treatment methods that are certified to the most stringent international standards. It continuously invests and equips the state-of-the-art medical facilities with a standard environment in which patients enjoy high-quality personalized care.

Universal Life customers can enjoy additional benefits, such as coverage of the patient's aeroplane ticket cost to travel to Greece for an operation. There is also a 50% subsidy for hotel accomodation prior to and after the operation, provided that the patient selects a hotel from a proposed list which includes 3, 4 and 5 star hotels.

For more information please contact us or visit the hospital websites as listed below:

AMG Group

Universal Life, having as a priority the expansion of the hospitals network, aiming to provide quality health care options to our customers, announces the cooperation with one of the largest Healthcare Groups in South-Eastern Europe, the Athens Medical Group.

The cooperation with the Athens Medical Group includes the following group’s hospitals: The Athens Medical Center, the Athens Pediatric Center, The Interbalkan Medical Center, the Psychiko Clinic, the Paleo Faliro Clinic and the Peristeri Clinic.

Athens Medical Group was founded in 1984 with the establishment of the Athens Medical Center in Marousi by Dr. George V. Apostolopoulos. Today, it offers more than 1.200 beds, collaborating with more than 2.800 physicians of all medical specialties.

All these years, Athens Medical Group remains focused on its ongoing commitment to "always be one step ahead", offering top, primary and secondary health care services, according to the strictest international standards and certifications.

Steadily investing in scientific avant garde and state-of-the-art technology, Athens Medical Group offers innovative, minimally invasive methods in different medical fields, such as: robotic surgery, interventional cardiology, neurosurgery, vascular surgery, interventional neuroradiology, orthopedics, microsurgery, IVF. Additionally, the Oncology Centers of the Group’s Clinics, aiming to provide a multidisciplinary approach, are considered leaders in Greece, offering a wide range of medical services to the patient.

The International Patients’ Departments (IPDs) are highly experienced, offering, among others, VIP personalized services to both their patients and their families, on a 24/07 basis (without extra charge), concierge services, door-to-door (travel – accommodation - transfer), etc.

The cutting-edge equipment and the continuous investment of Athens Medical Group’s hospitals in innovative methods and technologies, constituted the main criterion of this collaboration between Universal Life and AMG.

Especially for the Universal Life customers, Athens Medical Group will also cover the air ticket cost for the patient's transfer to Greece in the case of a planned treatment in one the Group's hospitals.

The air ticket cost will be covered for specific treatments after consultation between the patient and the hospital.

For more information about AMG’s hospitals you can contact us, or visit Athens Medical Group’s website.

In order to contact any of the hospitals of Athens Medical Group, you can find all the contact details here